BE A LEADER.
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:
PRINCIPLE 1 - Begin with praise and honest appreciation.
PRINCIPLE 2 - Call attention to people's mistakes indirectly.
PRINCIPLE 3 - Talk about your own mistakes before criticizing the other person.
PRINCIPLE 4 - Ask questions instead of giving direct orders.
PRINCIPLE 5 - Let the other person save face.
PRINCIPLE 6 - Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
PRINCIPLE 7 - Give the other person a fine reputation to live up to.
PRINCIPLE 8 - Use encouragement. Make the fault seem easy to correct.
PRINCIPLE 9 - Make the other person happy about doing the thing you suggest.
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