In a Nutshell.

BE A LEADER.

A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:

PRINCIPLE 1 - Begin with praise and honest appreciation.

PRINCIPLE 2 - Call attention to people's mistakes indirectly.

PRINCIPLE 3 - Talk about your own mistakes before criticizing the other person.

PRINCIPLE 4 - Ask questions instead of giving direct orders.

PRINCIPLE 5 - Let the other person save face.

PRINCIPLE 6 - Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."

PRINCIPLE 7 - Give the other person a fine reputation to live up to.

PRINCIPLE 8 - Use encouragement. Make the fault seem easy to correct.

PRINCIPLE 9 - Make the other person happy about doing the thing you suggest.